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Frequently asked questions |
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How can I book a place at a
conference? |
Delegate places can be booked
using our online booking system or a hardcopy of a booking form can be
obtained from the office and returned via fax or post.
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Where can I obtain
information regarding the conference, venue and transport arrangements? |
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Health Links will send
delegates a map, programme and any other relevant information at least two
weeks before the conference or meeting via email or in the post. |
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What if I have a special
requirement? |
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Please feel free to notify a
member of staff of any dietary requirements, disabled access to the venue,
hearing loop or sign language facilities before the start of the
conference. |
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How can I sponsor or
exhibit? |
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For further information on
exhibiting or sponsoring a conference please contact Chris Hanney on 0121 248 3399 and he will assist you
with your query. |
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How can I pay for my
delegate fee? |
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Delegates can pay via
credit/debit card (American Express not accepted); cheque or an invoice
can be issued from our accounts department. All cheques should be made
payable to ‘Health Links Events Limited’. |
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I have a query with my
invoice, what do I do? |
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Please contact our accounts
department on 0121 248 3399 and make sure you have your invoice number
readily available. |
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What if I make a mistake on
my online booking? |
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Regarding amendments to
bookings including online bookings contact the office on 0121 248 3399 and
one of our administrative staff will correct your booking for you. Please
be ready to quote your unique booking reference. |
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What happens if I cancel my
booking? |
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In most cases when a booking
is cancelled, the full delegate fee still applies. However, some
conferences issue a cancellation charge depending on the date of the
cancellation prior to the conference. More details can be obtained from
Denise Brown on 0121 248 3399. In such cases it is best to try and
substitute the delegate place for another person e.g. a colleague and
inform Health Links of the change of details before the conference. Please
note that some conferences are free, however on occasions a cancellation
fee may apply if Health Links are not notified of a cancellation. |
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How can I confirm my
booking? |
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All bookings made online or
processed through the office are confirmed via email, therefore it is
fundamental that a correct email address is included on the booking form
otherwise this may delay your booking being processed and a confirmation
will not be sent. Any queries regarding confirmation of your delegate
place, please contact the main office on 0121 248 3399 and one of our
administrative staff will be ready to help you. |